Important Warranty and Safety Notice

The FLOW Group has been manufacturing and distributing ultrahigh-pressure pumps and accessories for over 30 years, and today employs more than 1,000 people. Each year we invest between 6-9 % of our revenue in research and development. This results in the use of the most up-to-date materials, improved parts and even more productive procedures, so that we can offer our customers the best possible benefits. 

We supply our customers with spare parts manufactured exclusively by FLOW, or authorized manufacturers after rigorous analysis and testing.

Parts that have not been obtained directly from FLOW can be found on the market, may appear to meet the high standard that FLOW stipulates for its own parts. However many of these parts carry no guarantee of fatigue strength or wear resistance, and usually only look like the original. Examples of this are the high-pressure seal kit, the mixing chamber assembly for the PASER 3 cutting head and the high-pressure valve body. Investigations have shown that parts offered on the market in this way do not comply with FLOW quality requirements, or are manufactured to drawings and in materials that are non-compliant with the currently valid originals. 

For this reason we hereby state that products offered by any other spare parts distributor are, in no way whatsoever, authorized by Flow Europe GmbH. Any statement to the contrary is false. 

If parts not distributed by Flow Europe GmbH are used, any warranty claim on our products and systems ceases to exist.

We ask for your understanding in our making this statement.